Privacy Policy

Spire Technology, Inc. (SPIRE) has developed this Privacy Policy to advise our users of our commitment to privacy and to describe our policies for the collection, use, and disclosure of personal information that may be collected by SPIRE when a visitor accesses our public website.

For specific web-based services that SPIRE provides, there are additional privacy policies. Your visits to those client sites/services will be governed by the privacy policies, if any, that govern those sites.

PLEASE REVIEW THIS PRIVACY POLICY BEFORE USING THIS SITE. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY, DO NOT USE THE SITE. BY SUBMITTING ANY PERSONAL INFORMATION TO THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY.

If you are part of an organization which licenses any of the services provided by Spire, your use of this site is also subject to the applicable End-User License Agreement (EULA) signed by your organization.

GENERAL INFORMATION

IP Addresses and Cookies

Generally speaking, you may visit the site while remaining anonymous.

Our websites automatically log your IP address, time and date, domain name, and non-personal information such as the type of web browser you use, geo-location, browser version, the pages of our site that you visit, and time spent on those pages. This information is used to help us administer the site(s) and to compile non user-specific statistics such as the number of visitors and other diagnostic data.

SPIRE does NOT permit third-party advertising on our sites nor any cookies or other technology to collect information about your browsing activities over time and across different websites for advertising purposes "retargeting" when you use our site(s).

Cookies

Some services offered by Spire use cookies to perform essential functions such as remembering users when they log into the service. Cookies may also be used on some Spire services to enable service providers, such as Google Analytics, to monitor web traffic patterns. Cookies are never used for advertising purposes, and are never sold to third parties.

Analytics

We use third-party service providers to monitor and analyze the use of our public website, specifically Google Analytics.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our public website. You can opt-out of having made your activity on the site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:https://policies.google.com/privacy

Submission and Use of Personal Information

The "Contact Form" on the site gives you the option to submit limited personal information, such as your name, email address, and phone contact for purposes of receiving information.

SPIRE uses this information only to provide the services and information you request. SPIRE does not share any information provided to any other company. The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

If the processing is based on your consent, you may at any time withdraw your consent by contacting us at [email protected]. This email address is for privacy related inquiries only. All other requests, such as for product support, will not be replied to.

Third Party Disclosure

SPIRE does not sell, trade, share, or otherwise transfer to outside parties your personally identifiable information.

Law Enforcement

SPIRE intends to cooperate with any order or request from law enforcement officials or a court of competent jurisdiction for information as to the identity of individuals submitting or posting information to SPIRE or on this site. Such orders or requests supersede the terms of this Privacy Policy. Similarly, notifications of claimed copyright infringement, counter notifications or other information submitted to and necessary to process a notification under our Copyright Complaint Policy are also exempt from this Privacy Policy.

SUPPORT DATA

Data gathered in providing customer support will be used to provide customers with support, including purposes compatible with providing support, such as troubleshooting recurring issues and improvements to support or to products and services.

SECURITY

General Issues

Generally speaking, this site and our additional services have security measures in place to protect against the loss, misuse and alteration of the information under our control. Though this site does not collect financial information, SPIRE still uses secure socket layer (SSL) connections as well as additional security protocols and practices for those general usage portions of the site.

Specific Services

SPIRE provides certain additional, optional services that use additional security measures to protect the information provided by you to obtain and utilize the service(s). Those additional security measures may vary, depending upon the particular service offered. You will be informed of any specific security measures at the time you contract for a particular service. Please review that information for further detail.

Site Registration

In some cases, you may be prompted to register with a SPIRE site to undertake a particular site activity or obtain a particular service. As part of that registration, you may be asked to choose your own password. SPIRE reminds you to protect your password, and not provide it to others to use. Allowing others to access and use your account and password can compromise the security of your information. SPIRE disclaims any responsibility or obligation for your decision to provide your password to others.

We offer two factor authentications for all of our login-required services (U2F) and recommend you use them to best secure your access.

REGULATORY NOTICES

NOTICE TO EUROPEAN USERS — EU General Data Protection Regulation (GDPR)

Please note that the information you enter on the site or otherwise provide to SPIRE, a company located in Los Angeles, California, U.S.A., is not governed by the GDPR. Our organization, services, data and clients are not located within the European Union in order to provide this site and its services to you.

You are advised that the United States uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. You are further advised that the Council of the European Union has found that this model does not provide "adequate" privacy protections as contemplated by Article 25 of the European Union's Data Directive. (Directive 95/46/EC, 1995 O.J. (L 281) 31)

Article 26 of the European Union's Data Directive allows for transfer of personal data from the European Union to another country if the individual has unambiguously given their consent to the transfer of personal information, regardless of the other country's level of protection.

If accessing SPIRE services from within the EU, by agreeing to this Policy, you consent to the transfer of all such information to the United States and the processing of that information as described in this Policy.

Commercial Email (CAN-SPAM)

The CAN-SPAM Act is a law that set the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

While SPIRE sends NO unsolicited emails, we further provide an easy mechanism to remove all communications related to support and service at the user's discretion. Contact [email protected]to be removed/blocked from all email communications.

Children's Online Privacy Protection Act — (COPPA)

SPIRE does not collect data from children. We specifically do not market to children under 13.

We are a business to business site and provide services only to companies and their representatives. No information should be submitted to SPIRE's website by visitors under 18 years of age. Any information deemed questionable will be permanently deleted.

California Online Privacy Protection Act (CalOPPA)

CalOPPA was the first state law in the nation (2004) to require commercial websites and online services to post a privacy policy. As amended in 2013, SPIRE still complies with all requirements of this Act though now superseded by California's CCPA.

California Consumer Privacy Act (CCPA)

Enacted in 2018, California enacted a law which creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses. All companies that serve California residents and have at least $25 million in annual revenue must comply with the law. In addition, companies of any size that have personal data on at least 50,000 people or that collect more than half of their revenues from the sale of personal data, also fall under the law.

While SPIRE follows the best practices and guidelines of CCPA, SPIRE is not currently required to be regulated by this law.

CHANGES TO THIS POLICY

From time to time and as necessary by law, SPIRE may make changes to this site and its products and services. In accord with those updates/changes, SPIRE will update this Privacy Policy to better reflect those changes. Because changes to this site or updates to this Privacy Policy may occur, you should review this Privacy Policy from time to time by accessing this page. Remember, your decision to continue using this site after this Privacy Policy is updated will signify that you have agreed to any new terms.